**Emotional Intelligence for Managers - Perth**

**Emotional Intelligence for Managers - Perth**

We've all been there. You're in a meeting and someone gets defensive over feedback, or there's tension in your team that you can sense but can't quite put your finger on. Maybe you've noticed that your best technical performer struggles when working with others, or you find yourself walking on eggshells around certain team members. Sound familiar?

Here's the thing - you weren't hired because you're great at reading people's emotions. You were probably promoted because you're good at getting things done. But now that you're managing people, those "soft skills" have become absolutely critical to your success. The good news? Emotional intelligence isn't some mystical talent you're born with. It's a learnable skill set that can transform how you lead.

In this course, we'll work through the real situations you face every day. Like how to have those difficult conversations without people shutting down, or how to motivate someone who seems completely disengaged. We'll look at why some team members clash and others just click, and more importantly, what you can do about it. You'll learn to pick up on the subtle signs that tell you when someone's overwhelmed, frustrated, or checked out - often before they even realize it themselves.

We'll tackle scenarios you probably deal with weekly: the employee who takes feedback personally, the team member who dominates meetings while others stay quiet, or those moments when you can feel the energy in the room shift but don't know why. Through practical exercises and real workplace examples, you'll develop the skills to navigate these situations with confidence.

This isn't about becoming a counselor or trying to fix people's personal problems. It's about becoming the kind of manager who creates an environment where people actually want to do their best work. You'll discover how to build trust quickly, diffuse tension before it escalates, and communicate in ways that actually motivate rather than just inform.

**What You'll Learn**

You'll walk away knowing how to read the emotional temperature of your team and adjust your approach accordingly. We'll show you specific techniques for having difficult conversations that actually solve problems instead of creating more drama. You'll learn to recognize your own emotional triggers and how they affect your decision-making, plus practical strategies for staying calm under pressure.

We'll cover how to give feedback that people can actually hear and act on, rather than feedback that makes them defensive. You'll discover how to motivate different personality types - because what works for one person can completely backfire with another. We'll also explore how to handle conflict between team members before it becomes a bigger issue, and how to create psychological safety so people feel comfortable speaking up about problems.

By the end of this session, you'll have a toolkit of practical strategies you can use immediately. From conflict resolution techniques to methods for building stronger working relationships, you'll leave with concrete skills that make your job easier.

**The Bottom Line**

Managing people is hard enough without trying to guess what's really going on with your team. When you can read emotions accurately and respond appropriately, everything gets easier. Conversations become more productive, conflicts get resolved faster, and your team actually starts working together instead of just working near each other.

This training gives you the practical skills to become the manager people want to work for, not the one they're trying to avoid. You'll spend less time putting out fires and more time focusing on the work that actually matters. Plus, when you understand what motivates and frustrates people, you can help them perform at their best - which makes you look good too.

Most importantly, you'll develop leadership skills that work in the real world, not just in theory. These aren't fluffy concepts - they're practical tools you can use in your very next team meeting.