**Dealing with Difficult Behaviours - Perth**

**Dealing with Difficult Behaviours - Perth**

You know that person at work – the one who makes your stomach drop when you see their name in your inbox or hear they're attending the same meeting. Maybe they're constantly negative, interrupt everyone, take credit for others' work, or just seem to thrive on creating drama. If you're nodding along, you're definitely not alone. Most of us spend way too much mental energy tiptoeing around these challenging personalities, and frankly, it's exhausting.

Here's the thing: difficult behaviours rarely just disappear on their own. In fact, they often get worse when we avoid addressing them. But here's what I've learned from working with hundreds of managers and team members – you absolutely can learn to handle these situations with confidence, and it doesn't have to turn you into the office bad guy.

This course isn't about changing other people (good luck with that!), but about giving you the tools to respond effectively when someone else's behaviour is making your work life miserable. You'll learn why people act out in the first place – spoiler alert, it's usually not personal – and discover practical techniques that actually work in real workplace situations.

We'll tackle the stuff that keeps you awake at night: how to shut down a meeting hijacker without creating enemies, what to do when someone constantly plays the victim, and how to deal with passive-aggressive behaviour that's driving you mad. You'll practice having those awkward conversations you've been putting off for months, and learn how to document incidents properly so you're covered if things escalate.

The best part? You'll walk away feeling less stressed about Monday morning encounters. Instead of dreading interactions with challenging colleagues, you'll have a toolkit of responses that feel natural and professional. No more lying awake planning what you should have said or wondering if you handled something correctly.

**What You'll Learn**

You'll discover the psychology behind why people behave badly at work and how to recognise the warning signs before situations explode. We'll show you how to set clear boundaries without sounding like a robot, and you'll master the art of addressing issues directly while keeping things professional.

You'll practice de-escalation techniques that work even when someone's already wound up, learn how to redirect conversations that have gone off the rails, and discover how to protect your own wellbeing when dealing with difficult behaviours becomes a regular part of your day.

We'll also cover how to know when it's time to involve HR or your manager, how to document everything properly, and strategies for maintaining your sanity when you can't avoid working closely with challenging personalities.

**The Bottom Line**

Stop letting difficult people control your workday. This course gives you the confidence and tools to handle challenging behaviours professionally and effectively. You'll reduce your stress levels, improve your workplace relationships, and gain the skills to address problems before they become bigger issues. Whether you're dealing with one particularly challenging colleague or managing a team with multiple personalities, you'll leave with practical strategies that work in the real world – not just in theory.